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Electronic prescribing

Electronic Prescription, or ePrescribing, supports the safe and secure transfer of prescription information between a prescriber (doctor, specialist, dentist, optometrist, nurse practitioner) and a dispenser (pharmacist) using an electronic system known as a Prescription Exchange Service.

Electronic prescriptions are not mandatory. Individuals have a choice to receive either an electronic or a paper prescription (but not both).

The benefits include:

  • improved safety and accuracy – reduces the risk of transcription errors, ensuring more accurate prescribing and dispensing of medicines.
  • greater efficiency and accessibility – streamlines prescription management, enhances access to prescription records, and supports telehealth consultations.
  • increased convenience and flexibility – provides individuals with more choice, eliminates the need for paper prescriptions and simplifies medication processes.

Electronic prescriptions are available nationally as a ‘token’ (sent to the individual via SMS or email) and/or can be added to an  Active Script List (ASL).  This process generates a unique token in the form of a QR code. The prescribing doctor will send individual a link with the QR code by email or SMS.

To generate an electronic prescription, healthcare providers will need the capability built into their clinical information system.

How electronic prescribing works using a 'token'

  1. An individual requires a prescription and has chosen to receive it as an electronic prescription.
  2. The prescriber issues the individual with an electronic prescription via SMS or email.
  3. The individual shares their electronic prescription token with their preferred pharmacy.
  4. The pharmacy scans the token to view the electronic prescription and dispense the medicine.
  5. If the prescription has repeats, then a new token is sent to the individual via SMS or email by the pharmacy.

Active Script List (ASL)

An Active Script List (ASL) is a token management solution that contains an electronic list of an individual’s active prescriptions. Individuals can register for an ASL by visiting a pharmacy that is set up to offer this service.

The benefits include:

  • a more convenient way to manage multiple medications
  • individuals no longer need to keep track of SMS or email tokens, as this information will now be stored in a single, consolidated list.

Individuals can request the removal of a pharmacy’s access to or discontinue their Active Script List by emailing the ASL registry provider via info@medicationknowledge.com.au.

How does my practice register for electronic prescriptions:

Ensure your local pharmacies are ready to dispense electronic prescriptions:

Step 1. Connect to the Healthcare Identifiers Service (HI Service)

Your organisation obtains a Healthcare Provider Identifier – Organisation (HPI-O) by connecting to the HI Service.

Step 2. Have a current NASH Certificate

A current National Authentication Service for Health (NASH) PKI certificate can be downloaded via PRODA/HPOS. If your organisation can access My Health Record, you have a current NASH PKI Certificate. NASH certificates are valid for two (2) years.

Step 3. Register with a Prescription Delivery Service (PDS)

Register the organisation and each individual prescriber with a Prescription Delivery Service (PDS) or previously known as Prescription Exchange Service. The PDS securely stores and transfers prescription information electronically.

Contact eRx Script Exchange:
P: 1300 700 921 
E: support@erx.com.au

Step 4. Install latest version of clinical software that enables electronic prescriptions

Call your software vendor for guidance and support installing the latest version of clinical software with electronic prescription capability.

Step 5. Start updating individual contact details

Ensure your customer email addresses and mobile phone numbers are kept up to date in your clinical software. Discuss the option of receiving a prescription electronically with your patients.

Step 6. Access the Australian Digital Health Agency’s resources

Access the Australian Digital Health Agency resources to support providers access electronic prescriptions.

You will need the below username and password:
Username: GP or Pharmacy or Specialist
Password: digitalhealth

Ensure your practice team is up-to-date with electronic prescribing.

Learn more how patients can get set up.

Resources

Further Contacts

eRx Script Exchange
P: 1300 700 921
E: support@erx.com.au

Australian Digital Health Agency
P: 1300 901 001 8am - 5pm (AEST/AEDT) Monday - Friday
E: help@digitalhealth.gov.au

Healthcare Identifiers Service
P: 1300 361 457 Monday to Friday, 8:30 am to 5:00 pm AEST
E: healthcareidentifiers@servicesaustralia.gov.au

Australian Government Department of Health and Aged Care
E: ePrescribing@health.gov.au

Need PHN support?

Our Primary Care Liaison team is available to provide one-on-one support.