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MyMedicare

MyMedicare is a voluntary scheme that allows patients to register with their usual GP to strengthen the connection between patients and their primary care teams.

MyMedicare supports quality continuity of care and improved health outcomes for patients through blended funding payments and longer telehealth calls. In addition to patients opting in, general practices and providers will also need to sign up for MyMedicare.

MyMedicare practices can access:

  • more information about regular patients, making it easier to tailor services to fit the patient’s needs
  • the new longer telehealth items linked to MyMedicare, including:
    • longer MBS-funded telephone calls (Levels C and D) with their usual general practice
    • triple bulk billing incentive for longer MBS telehealth consultations (Levels C, D and E) for children under 16, pensioners, and concession card holders.

Some of the benefits already introduced:

  • Registered patients have access to MBS level C and D telehealth items. Eligible patients who are registered with a practice, can benefit from the triple bulk billing incentive for MBS level C, D, and E telehealth items.
  • Practices and providers who regularly visit registered patients in residential aged care homes, can also benefit from the General Practice in Aged Care Incentive, which supports regular health assessments, care plans and regular GP visits for people in residential aged care homes.

To ensure a smooth registration process, eligible practices that provide services to patients who would benefit from the new MyMedicare-linked MBS long telehealth services or provide care to people in residential aged care, are encouraged to prioritise registration for MyMedicare in HPOS Organisation Register tile.

Eligibility and getting involved

Learn more about eligibility for:

How to get involved

To register in MyMedicare as a general practice, you must:

Patients will be able to register online through their Medicare account or by completing a paper form at their regular general practice.

For further general practice registration details, please visit the Department of Health and Aged Care or download the step-by-step registration guide.

Further MyMedicare information:

MyMedicare information for patients:

General Practice in Aged Care Incentive

The General Practice Aged Care Incentive launched on 1 July 2024 and replaces the Aged Care Access Incentive (ACAI), which ceased on 31 July 2024.

The General Practice in Aged Care Incentive aims to improve access to quality, proactive, planned and continuous care for people who permanently live in residential aged care.

A quick tips document is available to help practices ensure they are correctly registered for GPACI.

Participation in the incentive is voluntary.

Eligible GPs (i.e. responsible providers) and practices registered in MyMedicare will receive incentive payments for providing their MyMedicare registered patients who permanently live in residential aged care with regular visits, health assessment and care planning services.

Eligibility

To participate in the incentive practices, providers and patients must be:

Practice

Responsible provider

Patient

Registered in:

  • Organisation Register
  • MyMedicare program
  • General Practice in Aged Care Incentive sub-program
  • An eligible provider
  • Linked to their eligible practice in the Organisation Register
  • Declared as the responsible provider of eligible services to the registered patient, including coordinating
  • Permanently live in a residential aged care home
  • Registered in MyMedicare with the eligible registered practice
  • Have the General Practice in Aged Care Incentive indicator selected on their MyMedicare

Service requirements

GPs as responsible providers, care teams and practices must deliver at least 10 eligible services, from eligible Medicare Benefits Schedule (MBS) and Department of Veterans Affairs (DVA) funded services, over a 12-month period including:

  • 2 eligible care planning services delivered by the responsible provider
  • 8 eligible regular services comprising of at least 2 per quarter, each in a separate calendar month.

In Modified Monash Model (MMM) areas 4–7, practices will be able to provide up to 4 regular visits per 12-month period by eligible telehealth MBS items where they are unable to provide face-to-face services. Telehealth services under any other circumstances do not qualify for the quarterly requirements.

Incentive Payments, Rural Loadings and Assessments

The General Practice in Aged Care Incentive offers incentive payments paid to the responsible provider and practice when service requirements are met.

These payments will be paid pro-rata across the 12-month period, in equal parts, on a quarterly basis on top of existing MBS and DVA funded services.

Rural loadings will apply to GP and practice incentive payments for Modified Monash Model (MMM) regions MMM 3 to MMM 7.

Further GPACI information:

Upcoming changes to bulk billing incentives in general practice

There are two parts to the upcoming changes to Bulk Billing Incentives in General Practice, from 1 November 2025:

  1. Expanding eligibility for Medicare bulk billing incentives.

From 1 November 2025, all Medicare-eligible patients will be eligible for bulk billing incentives.

Please note: The expanded bulk billing is not linked to MyMedicare registration for practices or patients and can be claimed regardless of whether the practice registers for the Bulk Billing Practice Incentive Program

  1. The Bulk Billing Practice Incentive Program (BBPIP).

From 1 November 2025, the Australian Government will support thousands of general practices to bulk bill every patient, with the launch of the new Bulk Billing Practice Incentive Program (BBPIP).

Practices participating in BBPIP will receive an additional quarterly 12.5% incentive payment on every $1 of MBS benefit paid from eligible services, split evenly between the GP and the practice. The even BBPIP payment split recognises the roles played by both practices and providers in delivering bulk billed services to patients.

Participating practices must bulk bill every eligible service for every patient, to receive the incentive payment. This incentive payment will be in addition to MBS benefits paid (including bulk billing incentives).

Please note: To participate in BBPIP, practices (not patients) must be MyMedicare registered (note that practices that are not already MyMedicare registered and wish to participate in BBPIP will be exempt from MyMedicare accreditation requirements)

Further information

Resources

BBPIP frequently asked questions for practices and providers

Bulk Billing Practice Incentive Program: Eligible services

Understanding bulk billing changes for GP’s and practices – Webinar recording

The impact of bulk billing investments on GP earnings and billings

Strengthening Medicare with more bulk billing - patient and provider case studies

Chronic Disease Management

MBS Online has published the Upcoming Changes to Chronic Disease Management Framework confirming the new framework for chronic disease management from 1 July 2025.

The changes simplify, streamline, and modernise the arrangements for health care professionals and patients.

These changes primarily affect medical practitioners, however, allied health professionals providing MBS services should be aware of the changes to plan and referral requirements.

Transition arrangements will be in place for 2 years to ensure current patients do not lose access to services.

Read article for full details

Additional support

Provider Digital Access (PRODA)

E: proda@servicesaustralia.gov.au
P: 1800 700 199 and select option 1 (available Monday to Friday 8am to 5pm local time)

Department of Health and Aged Care – Medicare provider enquiry line

P: 132150 and select option 2 (available Monday to Friday 8am to 5pm local time)
E: MyMedicare@servicesaustralia.gov.au

For Providers

P: Services Australia 1800 700 199
E: Services Australia Medicare Engagement Officer HSDD.OUTREACHSERVICES@servicesaustralia.gov.au

For Consumers

P: Patient support hotline number: 132 011

Need PHN support?

Our Primary Care Liaison team is available to provide one-on-one support.

Call 07 4615 0900 or contact us online

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Last updated 4 September 2025