Searchour Experience of Service (YES) Survey: September round opening soon
In September 2024, we are launching the Your Experience of Service (YES) survey for clients who receive PHN-funded mental health services in the Darling Downs and West Moreton region.
YES surveys are conducted every six months, with this round open from 16 September to 31 October 2024. The survey will revisit themes covered in previous YES surveys to improve our joint understanding of how to deliver great outcomes within mental health services.
The online survey is voluntary and anonymous, and will be sent directly via SMS to eligible clients.
The PHN has developed a range of resources to help your clients engage in this survey. Please find attached a flyer for health professionals and postcard for clients which explains the SMS survey link they may receive. Also enclosed is a copy of the letter you will receive with these materials.
These resources will soon be mailed directly to your organisation with quantities tailored to the number of clients in mental health services that your organisation is commissioned to provide. Please distribute the postcards to clients during their visits to your clinic and ensure the flyers are available to staff, for example on staff noticeboards or break rooms.
The PHN will share the survey findings with service providers to enhance understanding of client experiences and identify actions for continuous quality improvement. Your support for this survey is appreciated.
